Common questions

Press / on any ServiceNow page. That's the default trigger and the one you'll use most. The palette also responds to Ctrl+Shift+Space as a fallback if a focused input is swallowing the slash.

Two common causes:

• The page isn't a real ServiceNow instance. JSNT only injects on tabs where the glide_user_route cookie is present. That cookie is what tells JSNT “this is actually SN, not just a domain that looks like it.”
• Focus is inside an input field that's eating the keystroke. Click outside the field, or use the fallback shortcut above.

No.

The source isn't published. You're free to install and use JSNT for personal or commercial work at no charge, but modification, redistribution, and sublicensing aren't permitted. Full text on the terms page.

No. JSNT is free to install and use. The author reserves the right to change those terms in the future, but the version of the terms in effect when you obtain a copy applies to that copy.

Locally, in your browser. JSNT has no server. Specifically:

• chrome.storage.sync for settings — these follow your Chrome profile across devices unless you sign out of Chrome sync.
• chrome.storage.local for caches like recent records and the open update set.
• sessionStorage on the tab itself for inspector stack and palette draft state — wiped when the tab closes.

Nothing is sent to any third party. Full details on the privacy page.

Open chrome://extensions, find JSNT, click Details → Site access → Clear data. Or uninstall the extension — that removes everything JSNT ever stored.

No. JSNT is Chrome MV3 only. There are no current plans to port it to other browsers. Chromium-based browsers (Edge, Brave, Arc, Opera) should run the same MV3 build, but only Chrome is officially supported.

JSNT targets Yokohama and later. It may work in part on older versions, but those aren't a supported configuration — DOM and API expectations have shifted enough that older builds drop features silently.

Yes. JSNT detects the rendering mode of the current page and adapts its overlays accordingly. The palette opens in all three. Some per-page features (like the inspector) are limited where ServiceNow itself doesn't expose record context.

Email support@jsnt.dev. JSNT is maintained by one person on the side — replies happen when they happen, and not every request becomes a fix, but the inbox is real and read.

No. The source isn't published, and the license forbids modification, redistribution, and sublicensing. Use is welcome — the rest is reserved.